ArkCloud Health Documentation
Guides for every application on the platform - revenue cycle, rehabilitation, clinical, patient access, care management, workforce and insights - each stating what it does today and what it does not.
Applications
ArkCloud Health is seven applications sharing one platform. Each guide states what its application can do today and what it cannot - taken from the capability registry the product itself uses, not from a list kept alongside it.
Rehab: clinical workspace
The Rehab caseload, patient records and episodes of care - what a clinician records today
Rehab: content governance
Rights, source authority, versioning, scoring and review - what an outcome measure must pass
Clinical
Guidance governance and the fenced decision-support engine - and why it refuses to answer today
Workforce
Staff roster, shift scheduling, credential tracking with derived expiry, and staffing analytics
Insights
Cross-product executive roll-up, per-product analytics, and the exportable activity report
Access
Referrals, registration, intake, check-in, eligibility, benefits and authorizations - and which need a connection first
Care
Care plans, coordination queues, follow-ups, outreach, transitions, programmes and care gaps - and the review gate pathways pass before publication
ArkCloud RCM by category
The revenue-cycle platform, which carries the majority of the pages on this site.
Getting Started
Quick start guides, installation, and initial setup instructions
User Guide
Learn how to use all features of the platform effectively
Claims Management
Build, scrub, track and appeal insurance claims
Billing & Payments
Process payments, manage plans, and handle refunds
Collections
Queue management, contact strategies, and compliance
Integrations
What is connected today, what ArkCloud connects for you, and what is planned
Analytics & Reports
Dashboards, KPIs, and custom reporting tools
API Access
No public API yet, and how data is exchanged instead
Administration
User management, workflows, and system configuration
Security & Compliance
HIPAA safeguards, encryption, and security practices
About application availability
Available: ArkCloud RCM, ArkCloud Rehab, ArkCloud Access, ArkCloud Care, ArkCloud Insights and ArkCloud Workforce. Generally available and sold. An organisation holding a subscription can use these today, subject to the roles its administrator grants.
Private preview: ArkCloud Clinical. Real and enterable, by invitation only, and not for sale. An invited organisation is admitted by a named grant; without one the application reports no access.
Each guide above separates what its application does today from what is planned but unbuilt, and takes that split from the product's own capability registry - so a capability cannot be described here as working while the application refuses to serve it.
All documentation
Every page on this site, grouped by application. The sidebar on each page shows only that application's pages; this is the whole map.
Platform and sign-in (20 pages)
End-to-end workflows (5 pages)
ArkCloud RCM (142 pages)
- Overview
- Account Management
- Working with Queues
- Patient Search
- Account Details
- Activity Logging
- Notes & Tasks
- Communication
- Documents
- Statements
- Financial Assistance
- Disputes
- AI Drafts
- Escalations
- Reports
- The Dashboard
- Preferences
- Notifications
- Mobile Access
- Tips & Best Practices
- AI assists
- Using ArkCloud AI Help
- Troubleshooting
- Overview and status
- Referrals and physician communication
- Eligibility and authorization services
- Provider enrollment
- EMR Integration
- Epic Integration
- Cerner Integration
- Meditech Integration
- HL7 v2 Messaging
- FHIR
- Clearinghouse Setup
- Payment Gateways
- Amazon Connect
- Twilio Integration
- Email Providers
- Single Sign-On
- Webhooks (built, not switched on)
- Custom Integrations
ArkCloud Rehab (37 pages)
Patient portal (8 pages)
ArkCloud Clinical (4 pages)
ArkCloud Access (10 pages)
ArkCloud Care (6 pages)
ArkCloud Insights (4 pages)
ArkCloud Workforce (5 pages)
Release notes (16 pages)
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