Getting started
The products and what each does
ArkCloud Health is several products on one sign-in and one patient record. This page says what each one is responsible for in a therapy clinic, whether you can get it today, and which ones a PT, OT or SLP clinic actually needs.
Written for: Clinic owners and buyers · Clinic administrators · Anyone new to ArkCloud
What a therapy clinic needs
An outpatient PT, OT or SLP clinic needs ArkCloud Rehab. It is where patients are registered and scheduled, where evaluations and visit notes are written and signed, and where each completed visit's service is recorded.
Add ArkCloud RCM if you bill insurance or keep patient balances in ArkCloud: claims are built there. Everything else is optional and can be added later without moving any data, because every product reads the same records.
Each product, in plain words
| Field or control | What it means |
|---|---|
| What it is for | The therapy clinic itself. Patients, referrals, episodes of care, the schedule and check-in, evaluations, visit notes, progress reports, re-evaluations, plans of care and goals, home exercise programmes, discharge, and recording the billable service for each completed visit. |
| Limits | It does not send claims or collect insurance payments; that is RCM's job. |
| Does a therapy clinic need it? | Required. This is where clinicians and the front desk work every day. |
| Availability | Available. Can be subscribed to directly. Included in the 14-day trial. |
| Field or control | What it means |
|---|---|
| What it is for | Billing. Charges, claims, payers and fee schedules, payment posting, patient statements and balances, denials and follow-up. |
| Limits | Sending claims and checking eligibility electronically need your organisation's own clearinghouse and eligibility connections, which are not set up by default. |
| Does a therapy clinic need it? | Needed if the clinic bills insurance or keeps patient balances in ArkCloud. |
| Availability | Available. Can be subscribed to directly. Included in the 14-day trial. |
| Field or control | What it means |
|---|---|
| What it is for | A front-desk workspace over the same records: referral intake, registration, scheduling, the check-in board, waitlist, benefits and authorizations, patient messages. |
| Limits | It holds no separate copy of anything. Eligibility answers, reminders, card payments and message notices each need an outside service before they work. |
| Does a therapy clinic need it? | Optional. Front-desk staff can do the same core work directly in Rehab. |
| Availability | Available. Bought through the ArkCloud team. Included in the 14-day trial. |
| Field or control | What it means |
|---|---|
| What it is for | Coordination between visits: follow-ups, outreach, care gaps and coordination tasks. |
| Limits | It does not write clinical documentation. |
| Does a therapy clinic need it? | Optional. |
| Availability | Available. Bought through the ArkCloud team. Included in the 14-day trial. |
| Field or control | What it means |
|---|---|
| What it is for | Reporting over your own records: dashboards, figures and a rule-based cash forecast. |
| Limits | It only reads. Its calculations are fixed arithmetic and rules, not predictive models. |
| Does a therapy clinic need it? | Optional. |
| Availability | Available. Bought through the ArkCloud team. Included in the 14-day trial. |
| Field or control | What it means |
|---|---|
| What it is for | Staff records, licences and credentials, and staff rosters. |
| Limits | It does not schedule patients. A clinician's staff record and current licence are part of what lets their signed notes release visits for billing, but a Rehab clinic can record the licence under Rehab settings without buying Workforce. |
| Does a therapy clinic need it? | Optional. |
| Availability | Available. Bought through the ArkCloud team. Included in the 14-day trial. |
| Field or control | What it means |
|---|---|
| What it is for | Governed clinical guidance and decision support that answers only from published guidance. |
| Limits | It holds no patient chart, and no guidance has been published yet, so it produces nothing for a clinic today. |
| Does a therapy clinic need it? | Not needed for therapy documentation. Opened by invitation only. |
| Availability | Private Preview. Opened per organisation by invitation, not by sign-up. Not included in the trial. |
Availability says how a product is sold. Whether a particular person can open it also depends on your organisation's subscription and their role; see Roles and permissions.
How the products share one patient record
There is one patient record per organisation. When the front desk registers a patient in Access, the patient appears in Rehab because it is the same record, not a copy. When a clinician signs a visit note, the billing side sees that visit's service is ready, because it reads the same visit. Nobody re-keys a patient between products.
1ArkCloud Access
Referral and registration
In Access or directly in Rehab. Same patient record.
2ArkCloud Rehab
Schedule and check-in
Check-in changes the visit status. It does not notify the therapist; they see it on the schedule.
3ArkCloud Rehab
Visit note, signed
Written and signed by the clinician.
4ArkCloud Rehab
Service ready to bill
Released when the visit is completed and its note is signed by a clinician set up to bill.
5ArkCloud RCM
Claim built
Billing staff build the claim in RCM.
6ArkCloud RCM
Claim sent to the payer
Not available today. Needs your organisation's clearinghouse connection; without it, claims are built but not sent electronically.
For the whole clinic day step by step, see The outpatient clinic day.
What works today
Product availability is not the same as every feature inside a product working today. Every capability these guides mention, with its current status, is on one page:
14-day trial by self sign-upAvailable
Signing up creates a new organisation with you as its administrator and a 14-day trial of every product except Clinical.