Administration
Facilities
A facility is a service location. It matters more than its name suggests: when a claim is built, the billing provider - NPI and Tax ID - is taken from a facility, not from the organisation profile: the only active facility, or, when several are active, the one named on the claim's visits.
Written for: Organisation administrators · Billing leads
How to get there
ArkCloud RCM → Settings → Facilities
The screen is titled Facility Management. It is part of ArkCloud RCM; Rehab has no facilities screen of its own.
Adding a facility
- Select the add button and enter a facility code and facility name (both required).
- Enter the NPI, Tax ID and taxonomy code, and the place-of-service code.
- If claims should go out under a different billing name or NPI, fill in the billing fields.
- Save. If you have more than one active facility, record the facility on each visit using exactly this facility name.
| Field or control | What it means |
|---|---|
| Facility code, name, type | Identification. |
| NPI, Tax ID, taxonomy | The facility's identifiers. Used as the billing provider unless a billing NPI is set. |
| Billing name, billing NPI, billing city / state / ZIP | Override for the billing provider on claims. |
| Place of service | Default place-of-service code. |
| Address, county, phone, fax, email, website, contact | Contact details. |
| Bed count, servicing area, notes | Descriptive. Not used on claims. |
| Facility is Active | Only active facilities are considered when a claim's billing provider is chosen. |
Import and export
Facilities can be uploaded from a CSV file (a template is provided on the screen) and exported to CSV. Upload needs the Admin role.