Getting started
Installation
There is nothing to install. ArkCloud Health is a hosted web application that you reach in a browser. This page says what replaces installation for a new organisation, and how the service is hosted, so an IT team can plan accordingly.
Written for: IT administrators · Evaluators · Implementation teams
Nothing to install
| Field or control | What it means |
|---|---|
| Desktop software | None. No installer, desktop client, browser extension or licence key exists. |
| Phone | No native app. The website works in a phone browser and can be added to the home screen. |
| Updates | Applied by ArkCloud to the hosted service. There is nothing for you to update. |
| What replaces installation | Creating your organisation (quick start) and configuring it (administrator first-day setup). |
How the service is hosted
Stated plainly so that your security review starts from facts rather than from a brochure:
- The application and its database run on a single server operated by ArkCloud. There is no failover to a second server.
- The database is backed up daily with 14-day retention. Backups are currently held on the same server and are not encrypted, and the server's data disk is not encrypted; the security pages disclose this in more detail.
- No availability service-level agreement is offered.
- Controls are designed to support HIPAA obligations. No SOC 2 report is held and no SOC 2 audit has been engaged.
Running ArkCloud on your own infrastructure
Self-hosting is not offered as a product. There is no packaged distribution, and no documented or supported procedure for running ArkCloud on your own hardware. If your organisation cannot use a hosted service, raise it with ArkCloud before you buy rather than planning around an on-premise option.