User Guide
Notifications
Staff notifications in ArkCloud appear in the bell in the header. They are not sent by email or text (except some ArkCloud Rehab alerts and message notices, where email is configured), and there are no notification settings yet.
Written for: All staff · Supervisors · Administrators
The bell
| Field or control | What it means |
|---|---|
| Unread badge | The number of unread notifications, shown as 99+ above that. |
| Opening the panel | Click the bell to see your 50 most recent notifications. |
| Mark as read | Click a notification. If it relates to an account, the account opens. |
| Mark all read | Marks every notification read. |
| Refresh | Checks for new notifications now. Otherwise the bell checks every 30 seconds. |
View all notifications at the foot of the panel opens a page listing your most recent notifications, newest first.
What creates a notification, and who gets it
| Field or control | What it means |
|---|---|
| Eligibility changes and failures | Every active Admin and Supervisor in the organisation. |
| A patient sets up a payment plan in the portal | Every active Admin and Supervisor. |
| Workflow runs and tasks created by a workflow | Every active Admin and Supervisor. |
| Compliance violations detected | Every active Admin and Supervisor. |
| Workflow and automation rules with a notify step | Whoever the rule names. |
| ArkCloud Rehab alerts and work-queue items | The responsible clinician or owner, checked hourly. Rehab alerts are also emailed where email is configured. |
| A patient sends a care-team message (ArkCloud Rehab) | The conversation's owner, or every member of the care-team pool. An email saying a message is waiting is also queued - it is sent only where email is configured, and never contains the message itself. |
Nothing currently notifies you when an account is assigned to you, when an escalation is raised, when a task falls due, when a portal payment is received, or when a patient sends a message to the billing office from the portal.
The panel shows every kind of notification. Kinds without an icon of their own are shown with a plain bell icon.
Delivery channels
| Field or control | What it means |
|---|---|
| In the application | Yes - the bell. |
| Email to staff | Only for ArkCloud Rehab alerts and care-team message notices, and only where an email provider is configured. Without one nothing is sent. |
| Text message to staff | Not available. |
| Push notifications | Not available. ArkCloud has no push notification support. |
Preferences
Settings → Notifications is a preview: it says so at the top, and Save Changes writes nothing. The Notifications tab on Settings → Organization does save its switches, but nothing reads them when deciding what to send.
Quiet hours, digests, do-not-disturb, priority filters, per-type channels and custom alerts are not available.
Patient-facing messages
Messages to patients - reminders, statement notices and portal invitations - are a separate system with its own switch and consent rules. See communication.