Collections
Skip tracing
Skip tracing - finding a patient whose address or phone number is out of date - is not available in ArkCloud. There is no integration with any data provider.
Written for: Collections managers · Evaluators
Status: not implemented
What to do instead
- Check the account for guarantor, secondary phone and email details before treating a patient as unreachable.
- Use your own skip-tracing provider outside ArkCloud, then update the patient's contact details on the account and add a note recording the source.
- Verify identity on first contact at a newly found number before discussing the balance.
If you use a vendor, the usual constraints apply: the data is for locating the patient, not for other purposes; consumer-report data may be subject to the FCRA; and you must not disclose the debt to anyone you reach while trying to locate the patient.