Release notes

5 October 2026

The day ArkCloud became sign-up-able rather than only request-able, and the day assistive AI reached every application on the platform.

Written for: Evaluators tracking what the platform does today · Existing customers · Anyone reviewing what changed and when

A trial for every sign-up, and AI across the platform

Sign-up and trial

Signing up starts a 14-day trial of six applications - RCM, Rehab, Access, Care, Insights and Workforce. Clinical is excluded from the trial and remains sales-led.027f7afe
Each new organisation starts with sample data so the applications can be seen working, and a single control removes it.027f7afe
On day 14, an application that is bought through ArkCloud's team offers a conversation with that team rather than a checkout page.027f7afe

Around thirty assistive features across RCM, Rehab, Care, Access, Insights, Workforce, administration and both patient-facing portals: drafts, explanations and suggestions that a person reviews and accepts, each with a gate on patient information, guards on what may be sent, a usage budget and an audit trail.e9dd5369
A context-aware assistant inside the applications, with guides for the page you are on, troubleshooting, links to the documentation for your role, conversations, feedback, escalation to a person, settings and usage analytics.4abf3705
The patient portal can explain a statement in plain language, and the collections call script and letters carry the prescribed debt-collection notice.4abf3705

Workforce gained provider scheduling, the last item on the published roadmap.7fee1c42
Toasts that confirm an action completed, breadcrumbs, reconciliation corrections, a status page that colours release installations and reports a rolling 24 hours, and a unified application header height.029ca176
The release process itself was rebuilt as a swap between two running services, so a new release no longer requires the site to go down while it is installed.029ca176