ArkCloud RCM
Billing and payments
How patient money is taken, recorded, returned and accounted for. Card payments (staff, portal, saved cards and AutoPay) are built on Stripe and stay off until the deployment has Stripe keys and the practice connects its own Stripe account; recording cash, cheques and payments taken elsewhere works from day one.
Written for: Billing and RCM teams · Practice administrators · Finance · Evaluators
What is switched on by default
| Field or control | What it means |
|---|---|
| Recording a payment | On. Cash, cheque, or a card or bank payment taken outside ArkCloud is recorded from the account's Payments tab and posts to the ledger. |
| Patient card payments (portal) | Off. Needs Stripe keys on the deployment and the practice's own connected Stripe account (Settings → Payments). |
| Staff card payments in ArkCloud | Built, needs Stripe. Take card payment on the AR account page opens Stripe's card form on the practice's connected account (permission process_payments: Agent, Supervisor, Admin). Until Stripe is connected it says why and charges nothing; take the card on your own terminal and record it. |
| Saved cards and AutoPay | Built, needs Stripe. A card is saved through Stripe with the patient's consent, and AutoPay charges it for portal payment plan instalments from a daily job. Off until Stripe is connected. |
| Statements by email or text | Need an email or SMS transport. On ArkCloud's hosted service email is switched on; texts are switched on, but US carrier registration (A2P 10DLC) is still being completed, so texts to US phones may be filtered. |
Pages in this section
| Field or control | What it means |
|---|---|
| Payment processing | How a payment is taken or recorded, and where it lands. |
| Payment methods | Which methods work where. |
| Payment plans and AutoPay | Instalment plans; AutoPay on a saved card. |
| Refunds | Returning money - an Admin refunds a card payment from the account's Payments tab, through Stripe. |
| Adjustments and write-offs | Adjustments, write-offs, bad debt and financial assistance. |
| Posting and reconciliation | Payment posting and reconciliation. |
| Reports, PCI, gateway | Payment reports, card data handling, connecting Stripe. |