Collections
Agency placement
ArkCloud keeps a register of the collection agencies you use and of which accounts are placed with them. It does not send anything to an agency: placement files, documentation and recalls are exchanged by your own process.
Written for: Collections managers · Administrators · Evaluators
The agency register
Sidebar → Patient AR → Collection Automation → Agencies
An administrator adds each agency with its code, name, contact details, the balance range and account age it accepts, its commission rate and notes, and sets it active or inactive. The form also has Auto Placement and Auto Recall switches; they are saved but nothing acts on them - accounts are never placed or recalled automatically because of them. The Dashboard and Placements tabs show active placements and amounts collected as recorded in ArkCloud.
How an account gets placed
| Field or control | What it means |
|---|---|
| From an escalation rule | An escalation rule with a Place with agency action creates a placement record when rules are run (Collection Automation → Escalation Rules → process rules; Supervisor or Admin). An agency is chosen by the account's balance range. |
| One account or a batch, by hand | Supported by the application but not exposed on any screen in this release. |
What is not implemented
There is no electronic placement, no agency file format, no real-time placement confirmation, no agency performance feed and no recall transmission. Earlier versions of this page described an integration with major agencies; none exists.
Deciding to place an account
- Confirm internal efforts are complete and documented, including financial-assistance screening.
- Exclude accounts in dispute, in bankruptcy, of deceased patients, or under a cease-and-desist - ArkCloud does not exclude them for you.
- Check any state waiting period or notice requirement before placement.
- Get supervisor approval, and agree fee, reporting and recall terms in writing with the agency.