ArkCloud Care
Chronic and remote care programmes
Two programmes a patient can be enrolled in: chronic care management, where time is logged against consent and a target you set, and remote care, a schedule of check-ins. Both are records of work done. Neither bills anything.
Written for: Care managers · Care management leadership · Compliance reviewers · Evaluators
Enrollment
Launcher → ArkCloud Care → Programmes
Chronic care management enrollments, showing recorded consent, eligibility attestation and minutes logged this month against the organisation's target.
/care/programs
| Field or control | What it means |
|---|---|
| Programme | Chronic care management or remote care. |
| Status | Active, Paused or Ended. |
| Consent | When it was given, how (verbal, written or portal) and who recorded it. |
| Eligibility attestation | That the patient is eligible, with who recorded it and when. Any Care user can record it; Care does not check that the person attesting is a clinician, so set who does this in your own policy. |
| Notes and end reason | Encrypted at rest. |
Chronic care management time
Care-management time is logged against an enrollment, month by month, and compared with a target your organisation sets. The server refuses an entry when:
- the enrollment is not chronic care management, or is not active;
- no consent has been recorded, or the time is before the consent was recorded;
- the time is in the future.
A time entry can be deleted by the person who logged it or by an administrator. Time notes are encrypted at rest.
Remote care check-ins
A remote-care enrollment says how often the patient should be checked in with. Each check-in records whether it happened (completed or missed), how (phone, video, portal or text) and what the patient reported, word for word. The patient's report is encrypted at rest.