Operational reporting

Attendance, cancellation and missed-visit rates are calculated over appointments that reached an outcome — attended, cancelled or missed. Appointments still in the future are counted separately and are not in the denominator.

This matters more than it sounds. If future bookings counted, your no-show rate would fall every time somebody booked further ahead — so a practice that started taking bookings two months out would appear to be improving while nothing had changed. Looking at the current month mid-month, the figure would drift daily for no clinical reason.

Every rate on the screen prints its denominator beside it, so “12.5%” is always visibly “12.5% of 40 resolved visits” rather than a number with no weight behind it.

Utilisation is booked time divided by the time you said you were open, from your availability windows.

Not hours in the day, which would make every practice look idle and is not a number anyone can act on. Not hours worked, which is circular — a clinician with one patient worked one hour and would score 100%.

If you have not set up availability, utilisation shows a dash, not zero. There is no denominator to divide by, and inventing one would report a figure that is really a statement about your configuration. Set up the Availability screen and the number starts working.

It can exceed 100%, and is not capped. Booking two people into one slot is normal in group care, so a group session legitimately fills more minutes than the window holds. Capping it would hide exactly what you want to see.

Cancelled appointments do not count as booked time. They did not use the slot, and counting them would make a practice with a cancellation problem look busy.

“New” means first ever appointment with your practice, not first in the period you are looking at.

If it meant first-in-period, a patient returning after a gap would be counted as new every time, and you would read growth that was really the same people coming back.

Wherever there is nothing to divide by, the figure is a dash. A practice with no finished appointments has no attendance rate; showing 0% would read as “nobody attended”, which is a claim about something that did not happen.

Clinical outcomes. Reporting on how patients actually did, across the caseload, is a separate capability and it is not available. The Reports page says so at the bottom rather than quietly leaving it out. Clinicians can record scores for the outcome measures their clinic has chosen, and each episode shows its own baseline and latest score, but those scores are not aggregated here or under Analytics. See outcome measures.

Pay and compensation. ArkCloud does not report what a clinician earned. There is no compensation model behind it, and inferring pay from appointments would be inventing somebody’s wages.

Money. Billing, claims and reimbursement live under Analytics, which answers a different set of questions.

Every figure is a count, a duration or a rate. Nothing on the Reports page identifies a patient, so it is safe to put on a screen in a team meeting.