ArkCloud RCM
Collections
Working patient balances: work queues, a filterable collections list, letter generation, payment plans, promise-to-pay records and a call-centre console. This section says what each part does on this release and, just as plainly, what it does not.
Written for: Collections managers · Collectors · Compliance reviewers · Evaluators
What the collections module is
Sidebar → Patient AR → Collections
Patient collections, listing accounts in a collection workflow with their balance, stage and last contact.
/dashboard/collections
Collections in ArkCloud RCM is a set of staff screens over the same patient account records the rest of RCM uses. An account carries a balance, an aging bucket (0-30, 31-60, 61-90, 91-120, 121+, recalculated nightly), a status and a priority. Collectors work accounts from queues or from the collections list, record what happened, and take or arrange payment.
On the collections list, the status filter offers the real account statuses (New, In Collection, Payment Plan, Disputed, Hardship, Charity, Paid, Written Off, Closed), and the bulk status menu offers Set to New, Move to In Collection and Mark as Disputed. A row's Call Patient and Send Email open your device's phone or mail app with the number or address on file; when there is none they are disabled and say so. ArkCloud does not dial or send from them.
Pages in this section
| Field or control | What it means |
|---|---|
| Queue management | Work queues: setting up queues, filtering them, Get Next Account, and the aging-bucket view. |
| Work distribution | Assigning accounts by hand, in bulk, or with the least-loaded distribution tool. |
| Contact strategies | Planning outreach, and which contact rules the software does and does not enforce. |
| Call scripting | Call scripts shown to the agent in the call centre. |
| Letter campaigns | Letter cadences: letters are generated on a schedule; printing and mailing are yours. |
| SMS and email | SMS and email: transactional messages only - there are no collection campaigns. |
| Promise to pay | Recording commitments on the account's Promises tab; kept or broken is set from posted payments. |
| Skip tracing | Not built - no data-provider integration. |
| Agency placement | Agency records and placements inside ArkCloud; no file transfer to agencies. |
| FDCPA and state rules | FDCPA and state regulations: background, and what remains your responsibility. |
| Metrics and supervision | Performance metrics and supervisor tools, with the figures that are not yet trustworthy. |