Getting started
Navigation
Each application has its own sidebar. Items appear only when your role may use them and the capability behind them is built, so two colleagues can see different lists. This page lists the groups as they are actually labelled.
Written for: All users
ArkCloud RCM
| Field or control | What it means |
|---|---|
| My Work | Dashboard, Work Queues, Accounts, Payments. |
| Patient AR | Collections, Collection Automation, Payment Plans, Statements, Financial Assistance, Disputes, Portal Messages. |
| Insurance | Claims Dashboard, Claims, Claim Status, Denials, Ready for secondary, Appeals, Follow-up, Aging, Eligibility, Prior Authorization, ERA/EOB Posting, Payers. |
| Call Center | Shown only when an Amazon Connect instance is configured for your organisation. |
| RCM Operations | RCM Dashboard, Charge Capture, Task Queue, Cases, Letters, Workflows, Automation. |
| Analytics | Analytics Dashboard, Reports, Insights, Forecast, Executive. |
| Management | Supervisor, Queue Distribution, Escalations. |
| Enterprise | Overview, Reconciliation, Settlements, Revenue Engine, AI Engine, Proof Packs, Reporting, SLA Management, Pricing. |
| Compliance | Compliance Dashboard, Audit Log (Supervisor and Admin only), TCPA Tracking, SOC 2 & Security. |
| Administration (Admin only) | Admin Dashboard, Users, Roles & Permissions, Permission Matrix, Security, Audit Logs, Multi-Factor Auth, Single Sign-On, System Health, Usage, Branding and more. |
| Settings (Admin only) | Organization, Facilities, Payers, Fee schedules, Email, Notifications, Patient messaging, Payments, Remittance Policy, Historical associations, Billing Plans, Payment Method, Storage, Themes, Integrations, Integration Health, AI Settings, Environment, API Access. |
The RCM header carries the application switcher, global search (patients, accounts, phone numbers), notifications, documentation, theme and sign-out.
ArkCloud Rehab
| Field or control | What it means |
|---|---|
| Overview | Dashboard, Work queue, Messages, Referrals. |
| Inpatient / residential | Census, Daily care, Beds, Discharge planning. |
| Outpatient | Schedule, Availability, Services, Fee schedules, Clinician billing, Patient identifiers, Programmes, Waitlist, Forms, Missed visits, Cancellation fees. |
| Records and revenue | Patients, Episodes, Encounters, Notes, Utilization review, Outcomes, Billing, Revenue integrity, Analytics, Reports, Measures, Progress. |
| Administration (Admin only) | One item, the Administration page, which links to Account settings, Users, Roles, Permissions, Security, Branding, Appointment reminders, Documentation templates and Progress reports. |
The Rehab header carries the application switcher, documentation, notifications, theme and sign-out. There is no global search box in Rehab; use Records and revenue → Patients to find a patient.
Access, Care, Insights and Workforce
These applications use a single list rather than groups. ArkCloud Access, for example: Dashboard, Referrals, Registration, Intake forms, Consents, Providers, Waitlist, Scheduling, Check-in, Reminders, Eligibility, Benefits, Authorizations, Messages, Administration. Workforce: Dashboard, Staff, Roles, Scheduling, Availability, Onboarding, Credentials, Analytics, Productivity, Administration.
Switching applications
Use the application switcher (the grid icon in the header) to jump to another application your organisation holds, or choose All products to return to the launcher. Switching keeps you signed in with the same role. On a phone, the sidebar opens from the menu button at the top left.
Help on every screen
The Ask ArkCloud button at the bottom right of RCM, Rehab, Clinical, Access, Care, Insights, Workforce and the product launcher opens a help panel that lists the documentation for the screen you are on, can explain the screen, answers how-to questions and links you to the right screen. It is available to staff accounts; client-portal users do not see it.
How-to answers are written by AI from the documentation only: each one shows the pages it is based on, and an answer whose quote does not match the documentation word for word is withheld. When the documentation does not cover the question it says it can't confirm and offers the closest pages instead of guessing. It runs on ArkCloud's own model server on its private network, not a third-party AI service. Your conversation is stored encrypted, visible only to you, for your organisation's retention period. Do not type patient details into it. See Using ArkCloud AI Help.