Billing
Write-offs
A write-off records that a balance will not be collected. ArkCloud has the server-side workflow for requesting, approving and reversing write-offs, but no screen that reaches it. Today a write-off cannot be made from the application.
Written for: Billing and RCM teams · Finance · Evaluators
What is built behind the scenes
| Field or control | What it means |
|---|---|
| Request | A write-off request for one account or a batch of accounts, with eligibility checks. |
| Approval | Each request records an approval level from the account balance (above 1,000 and above 5,000 raise it). Approval is limited to supervisor and administrator roles, and an approver can approve a lower amount than requested. |
| Who may act | Request, batch request and approve: Supervisor or Admin. Reverse: Admin. Record a recovery: a role allowed to process payments. Each check uses the role held in the database at the time, not the one in the sign-in session, and records the signed-in user as the actor. |
| Ledger treatment | The written-off amount is recorded as an adjustment and the balance restated, so a partial write-off leaves the remainder owed and the write-off shows in adjustment totals. |
| Reversal and recovery | A write-off can be reversed, and money recovered later recorded against it. |