User Guide

Preferences

ArkCloud RCM has few personal settings. There is no profile page; what you can change is the theme, and how you sign in.

Written for: All ArkCloud RCM users

Your profile

There is no profile screen. Your name and email address are set by an administrator under Administration → Users.

Use the theme control in the header to choose Light (the default), Dark or System. A theme you choose is remembered in that browser.

Notification preferences cannot be set yet: Settings → Notifications is a preview and saves nothing. See notifications.

Shortcuts that work in ArkCloud RCM. Press Shift+? to see them on screen.
Field or control	What it means
Ctrl+K / Cmd+K	Search.
/	Focus the header search (not while typing in a field).
Shift+? or Ctrl+/	Show the shortcuts list.
Ctrl+H	Go to the dashboard.
G then A	Go to Accounts.
G then Q	Go to Work Queues.
G then E	Go to Escalations.
Esc	Close or leave the current field.

Shortcuts cannot be customised.

There are no workflow preferences (default queue view, sort order, auto-advance, default templates or auto-save).

Field or control	What it means
Session length	8 hours, or 12 hours if you tick Remember me when signing in (administrators: always 8). Not adjustable.
Two-factor authentication	An authenticator-app code, with backup codes. Required for the Admin role, and for every user when your organisation requires 2FA for all users.
Changing your password	Use Forgot password on the sign-in page. There is no change-password screen inside the application.
Signing out everywhere	An administrator can end all of a user's sessions from Administration → Users.
Login history and connected devices	Not available.

There is no offline mode, and no personal data export or cache control. ArkCloud needs a connection for every screen.