Analytics
Productivity
RCM shows how much work is open, overdue and done today on the RCM Dashboard and the Task Queue. It has no productivity reports beyond that.
Written for: Revenue cycle managers · Team leads
Task figures
Sidebar → RCM Operations → RCM Dashboard
| Field or control | What it means |
|---|---|
| Open tasks | Tasks not completed or cancelled. |
| Overdue | Open tasks whose due date has passed. |
| Due today | Open tasks due today. |
| Completed today | Tasks completed since midnight. |
The Task Queue (RCM Operations → Task Queue) lists the tasks themselves, with owner and due state, and lets you reassign them.
The same dashboard shows today's collections and a promise-to-pay kept rate: promises kept ÷ promises made in the last 30 days, after due promises are checked against the payments received. These are organisation-wide, not per person.
Not available
For staffing measures - scheduled shifts, hours, completion and visit counts per staff member - see ArkCloud Workforce productivity.