Collections
ArkCloud emails patients transactional messages - statements, payment receipts, failed-payment notices and portal links - when an email provider is configured. It sends no payment reminders and has no email collection campaigns.
Written for: Collections managers · Administrators · Evaluators
Is email available here?
What is emailed
| Field or control | What it means |
|---|---|
| Statements | Sent by a statement run. Skipped for a patient marked do-not-email, cease-and-desist or bankruptcy-notified. |
| Statement letters (Patient AR → Statements) | Send emails an Email-channel statement letter to the guarantor and marks it Sent only when the provider accepted it. Not sent when the patient has a cease-and-desist or bankruptcy on file. Postal statement letters are refused - print and mail them. |
| Payment receipts | Emailed to the patient's address on file after a payment is posted (a card payment, a recorded payment, an AutoPay instalment). If it cannot be sent the account records that it was not sent and why. No payment reminder is sent. |
| Failed-payment notice | Sent when a scheduled AutoPay instalment fails, by email and (with consent) by text. |
| Payment-plan confirmation | Not sent. Enrolling in a plan records an event but emails nothing. |
| Portal access links | Sent when staff invite a patient to the portal by email. |
Collection letters are not emailed, even when a cadence step is labelled Email - see letter campaigns.
What is not implemented
If you run email outreach about balances, you will need to do it outside ArkCloud, and the usual rules still apply: identify the sender, include a way to opt out, do not reveal the debt to anyone but the patient, and keep the message accurate.