User Guide

Using ArkCloud AI Help

Ask ArkCloud is the help assistant in the lower-right corner of every staff screen. It explains the screen you are on, answers how-to questions from the ArkCloud documentation, points you to the right screen, and passes a problem to support. It cannot change anything.

Written for: Everyone who uses ArkCloud · Administrators

Opening Ask ArkCloud

Select Ask ArkCloud in the lower-right corner. On RCM account screens it sits above the call bar. The panel opens on the right (full screen on a phone) and remembers whether you left it open. Press Escape or the close button to close it; focus returns to the button.

Field or control	What it means
You're viewing	Where ArkCloud thinks you are, for example "ArkCloud Rehab → Notes". It is worked out on the server from the screen's address, not from anything on the page.
Try asking	Suggested questions for this screen, including Explain this page when the screen has a verified page guide.
Docs for this screen	Links to the documentation pages for the screen.
New conversation	The circular-arrow button starts a fresh conversation.
Keyboard	Enter sends, Shift+Enter adds a new line, Escape closes. Every control can be reached with Tab.

What it can answer

Field or control	What it means
Explain this page	What the screen is for, its sections, the statuses it shows, the actions on it and who may use them - from a page guide that was checked against the product code. A screen without a guide gets its documentation links instead of a made-up description.
How do I...?	Answered only from the ArkCloud documentation (and the page guide). The AI must quote the passages it used word for word; an answer whose quotes are not found in the documentation is withheld.
Why can't I...?	Answered from facts: whether your account can open a product (the same reason the product launcher shows), the screen's own rules and messages, and your role. It never shows error internals.
Where is...?	Links to screens such as Open Payment Plans. Links come only from a fixed list and only to screens your role and organisation can open.

Where an answer came from

Every answer is labelled AI and carries one of three labels:

Field or control	What it means
From ArkCloud documentation	Grounded in the documentation or a verified page guide. Based on: lists the pages it came from.
General guidance	A fixed answer, for example why the assistant will not do something, or what your role is.
Can't confirm	The documentation does not answer it, the AI's answer did not check out, or the AI is unavailable. You get the closest documentation pages instead of a guess.

Use the thumbs up or down under an answer to say whether it helped.

What it never does

Field or control	What it means
No changes	It cannot approve, submit, post, sign, edit, delete or send anything, and cannot change anyone's access. It explains where a person does that.
No clinical or coding advice	It does not diagnose, recommend treatment or medication, or choose codes. Those decisions belong to clinicians and coding staff.
Your organisation only	It cannot see or describe another organisation's information, and refuses requests to.
No record contents	It is not given the patient, account or claim on your screen - only which screen you are on.
Instructions stay private	Requests to ignore its rules or reveal its instructions are refused.

Contacting support

Select Contact support, choose what it is about and describe the problem. Support receives the screen you were on, your description (with identifiers removed), the time, the app version and a reference number, which you are shown. Your organisation's administrators see these requests under Settings > AI > Ask ArkCloud, and so does the ArkCloud platform team.

Conversations and privacy

Field or control	What it means
Who can read a conversation	Only you. Not other users, and not other organisations.
Stored encrypted	Questions, answers, feedback comments and support descriptions are encrypted in the database.
Kept for	Your organisation's retention setting (90 days unless an administrator changes it), then deleted automatically.
Usage figures	Administrators see counts by product and question type. These figures hold no question text and no names.
Audit	Each question is recorded in the audit trail by outcome only - never its text.

Settings for administrators

In Settings > AI, the Ask ArkCloud tab controls the assistant for the whole organisation. Every switch is enforced on the server for every question.

Field or control	What it means
Ask ArkCloud on	Off switches it off everywhere.
Allowed in	The products where it can be used. In a product that is not ticked it does not answer.
Documentation search	Off stops how-to answers from the documentation (no AI model call). Explain this page, troubleshooting and links still work.
Navigation suggestions	Off removes screen links from answers.
Contact support	Off removes Contact support.
Keep conversations for	7, 30, 90, 180, 365 or 730 days.