ArkCloud Access
Referral summary (AI)
A short, quote-backed summary of why a patient was referred, and a checklist of what the referral is missing - so the intake coordinator does not have to read every attachment to start triage.
Written for: Intake coordinators · Front desk · Clinical leads · Evaluators
What it does
Rehab → Referrals → a referral (loads with the page)
Access → Referrals → Summarise with AI (per referral)
The summary reads the referral's reason and notes and, on Rehab referrals, the text of attached outside records (plain text and C-CDA narrative; scanned pages and PDFs cannot be read automatically and are listed for review by hand). Each line of the summary shows the exact words it rests on.
The missing-information checklist is built by ArkCloud from the referral's empty fields (reason, referral diagnosis, referring provider and organisation, discipline, date of birth, supporting records). It is not AI, and it is shown even when AI is switched off.
What it never does
- A line whose quote cannot be found word for word in the referral or an attached record is dropped.
- A line carrying a number, date or clinical term its quote does not contain is dropped, and so is any line carrying a code.
- It does not triage, accept, decline, prioritise or convert a referral, and it changes nothing on the record.
- The patient's name and date of birth are not sent to the model.
Referral summary (AI) and missing-information checklistAvailable with configuration
A quote-backed AI summary of why the patient was referred, beside a rule-built checklist of what the referral is missing. The checklist works without AI. The summary changes nothing on the referral.
Requires: The deployment's outside-record AI switch (on for the hosted service) and the organisation's AI switch.
Who reviews: the intake coordinator decides what happens to the referral. The summary is a reading aid - professional-sounding wording is not proof that it is complete or correct, so read the referral itself before acting on it.