Collections
Performance metrics
Collections figures in ArkCloud are counted from your own records - payments, accounts, promises and placements. This page lists what is calculated, the definition used, and the figures that should not be relied on yet.
Written for: Collections managers · Finance · Evaluators
What is calculated
Sidebar → Analytics → Analytics Dashboard
| Field or control | What it means |
|---|---|
| Collections and payments (Revenue tab) | Payments received in the period, by payment method and day by day. |
| Liquidation rate and aging (Performance tab) | Collected ÷ (open balance + collected) for the period, with balances broken down by aging bucket. |
| Average days to payment | An approximation: the age of accounts that reached Paid, from creation to last update. |
| Portfolio (Portfolio tab) | Account count, outstanding balance, total collected, active payment plans, accounts over 120 days, and accounts by type (self-pay or balance after insurance). |
| Promise-to-pay results | On the RCM Dashboard: the kept rate, total, kept and broken counts for promises made in the last 30 days, and Past due - pending promises whose date has passed. |
| Agency placements | On Collection Automation: active placements and amounts recorded as collected. |
Each rate uses the single definition in ArkCloud's metric registry, so the same name means the same calculation on every screen. See KPI definitions.
Figures not to rely on yet
What is not measured
ArkCloud does not calculate right-party contact rate, talk time, dial-to-connect ratio, payment per contact hour, per-channel effectiveness or cost, or any compliance metric (calling-hour violations, cease-and-desist response time, QA scores). There are no scheduled daily performance emails. Earlier versions of this page listed all of these, with target ranges, as if the product tracked them.