Documentation
ArkCloud Access
The digital front door: inbound referrals and triage, digital registration, configurable intake forms, waitlist management and e-signature - and, on the records your other ArkCloud products use, online booking, check-in and copay, eligibility, benefits, prior authorization, reminders and patient messages.
Coverage answers are obtained from the payer, or not shown - never simulated. Eligibility is a real 270/271 through a clearinghouse: in real time with Availity credentials, or as a batch through the clearinghouse mailbox without them. Both are set once for the whole deployment, and the hosted service has neither connected today. Benefits are recorded from what the payer stated. Prior authorization is tracked, not transmitted. See Eligibility and prior authorization.
Who can open it. Agent, Supervisor and Admin accounts in an organisation that has ArkCloud Access - front-desk staff usually hold the Agent role. Deleting records, Send to Rehab, the Administration page and organisation-wide settings are limited to administrators. Booking, check-in, benefits and reminders also need ArkCloud Rehab, and say so on the screen when it is missing. New to the front desk? Start with the front desk guide, then see Booking, check-in, reminders and messages.
The ArkCloud Access dashboard, summarising the referral pipeline and registrations in progress.
/access/dashboard
Why a blank is better than a guess
A coverage answer is not a display value; it is something a person makes a decision on. A patient told they are covered may go ahead with treatment. A front-desk clerk told prior authorization is on file may schedule a procedure. If that answer was generated rather than obtained, the error surfaces weeks later as a denied claim and a bill the patient did not expect. An empty field is visibly unanswered and prompts someone to go and check. A fabricated one does not.
Referrals and triage
Inbound referrals recorded with the referrer and the reason for referral, then worked as a queue rather than an inbox, and sent on to ArkCloud Rehab where the organisation holds it.
Registration and intake
Digital registration and configurable intake questionnaires. Intake fields are defined per organisation rather than hard-coded, because intake is where every organisation differs.
E-signature
Consent documents signed by typed name, with the signer, the date and the document's title recorded. The document text itself is not versioned, so edit a consent by creating a new document rather than changing a signed one.
Booking and check-in
Online booking settings, new-patient requests and today's arrivals with online check-in and copay status - run on ArkCloud Rehab's calendar, so a visit approved here is on the same schedule the clinician works from.
Eligibility, benefits and authorizations
A real 270/271 through the clearinghouse connected for the deployment - in real time, or queued as a batch through the clearinghouse mailbox - or no answer; benefits recorded from the payer by phone or portal, and prior authorizations tracked from request to determination. Nothing simulated; nothing transmitted that is not.
Reminders and patient messages
The reminder policy and what was actually delivered, and one inbox for the messages patients send from the portal - to their care team and to the billing office.
Waitlist
Patients waiting on capacity held as queryable records, so a cancelled slot can be offered from a list instead of from memory.
Built and working today
Read from the application's own capability registry, so this list cannot claim something the code has not built.
- Patient self-scheduling
- Referral management
- Digital registration
- Intake forms
- Insurance eligibility verification· needs Availity credentials
- Benefits verification
- Prior authorization workflows
- Appointment reminders· needs an email or SMS provider
- Waitlist management
- E-signatures
- Digital check-in
- Copay collection· needs a connected Stripe account
- Patient communications· needs an email or SMS provider to tell patients a reply is waiting
- Provider discovery
Related: Security covers tenant isolation and access control across every product.