Billing
Bad debt
ArkCloud has server code for moving uncollectable balances to bad debt - eligibility checks, approvals, reversal, recoveries and 1099-C data - but no screen uses it, and nothing runs it on a schedule. Bad debt cannot be recorded from the application today.
Written for: Billing and RCM teams · Finance · Evaluators
What exists on the server
| Field or control | What it means |
|---|---|
| Eligibility | Which accounts meet write-off criteria. |
| Requests and approvals | The write-off workflow described on the write-offs page. |
| Recovery | Money received after a write-off recorded against it (billing staff). |
| 1099-C data | Data for a cancellation-of-debt form for qualifying write-offs. Producing and filing the form is the organisation's responsibility. |
| Dashboard and report | Totals of written-off and recovered amounts. |