ArkCloud Care
Transitions and outreach
Two logs that answer operational questions: did a transition of care happen and was it followed up, and has anybody actually managed to reach this person.
Written for: Care coordinators · Care management leadership · Compliance reviewers
Transitions of care
Launcher → ArkCloud Care → Transitions
A transition record marks that a patient's care setting changed and what follow-up that triggered, so the period after a discharge is a tracked interval rather than a gap.
/care/transitions
| Field or control | What it means |
|---|---|
| Patient | Identifiers encrypted at rest. |
| The transition | The setting change - what the patient moved from and to. |
| Follow-up | What is required after the change, and whether it has happened. |
| Notes | Operational context. Encrypted at rest. |
Outreach
Launcher → ArkCloud Care → Outreach
Each contact attempt with its channel and outcome. Because attempts are counted rather than remembered, 'we have tried three times' becomes a fact rather than an impression.
/care/outreach
The log is what turns follow-up into something reportable: how many people were contacted, how many were reached, and how many attempts it took. None of those questions can be answered from individual recollection.
Important considerations
- Both logs are operational. They record that something happened and what it triggered, not clinical judgement about it.
- Patient fields in both are encrypted at rest and confined to your organisation by the same boundary as every other record.
- Neither log takes an action on its own. Somebody works the follow-up; the system makes it visible that it is outstanding.