Getting started
System requirements
ArkCloud Health runs in a web browser and stores nothing on your computer beyond the session cookie and small preferences. The requirements are therefore about the browser and the network, not the machine.
Written for: All users · IT administrators
Browser
| Field or control | What it means |
|---|---|
| Supported | A current release of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari, kept up to date. The application is built for the framework's default modern-browser targets (approximately Chrome, Edge and Firefox 111 or later and Safari 16.4 or later). |
| Not supported | Internet Explorer, and browsers more than a few years out of date. |
| Required settings | JavaScript enabled, and cookies allowed for arkcloudhealth.com. Signing in sets a secure session cookie; blocking it makes every page return you to sign-in. |
Network
| Field or control | What it means |
|---|---|
| ArkCloud hostnames | HTTPS (port 443) to arkcloudhealth.com and its subdomains - the applications, documentation and patient portal are served from them. |
| Live updates | Some dashboards refresh live over the same HTTPS connection and fall back to periodic refresh when a proxy blocks long-lived connections. Nothing breaks if they are blocked; figures simply update less often. |
| Card payments | Where your organisation takes card payments, the card form is provided by Stripe and loads from Stripe's own domains. Card payments are only available once ArkCloud has enabled payment processing and your administrator has connected your practice's own Stripe account; neither is in place on the hosted service by default. |
Screens and devices
Every application is responsive. Below tablet width the sidebar moves behind a menu button, and wide tables become stacked cards. Representative screens are captured at 390 pixels wide for this documentation; there is no published list of tested devices.
A phone is fine for looking things up and for the patient portal. Sustained data entry - a full treatment note, claim work, payment posting - is easier on a laptop or desktop with a full keyboard. The keyboard shortcuts exist only on a physical keyboard.