Billing
Payment methods
Once Stripe is set up on the deployment and the practice has connected its own Stripe account, patients can pay by card in the portal and staff can take a card in ArkCloud. Everything else - cash, cheques, cards taken on your own terminal, bank transfers - is taken outside ArkCloud and recorded by staff.
Written for: Billing and RCM teams · Front desk
Status
Methods by channel
| Field or control | What it means |
|---|---|
| Patient portal | Credit and debit cards, entered in a Stripe card field. Needs Stripe keys and the practice's connected Stripe account. The patient can also save a card for AutoPay. No bank (ACH) payments or wallets. |
| Staff - recorded | Cash, cheque, credit card, debit card, ACH and money order, recorded on the account's Payments tab as already received. ArkCloud contacts no processor. |
| Staff - charged in ArkCloud | Cards only, through Take card payment on the AR account page: the card is typed into Stripe's form on the practice's connected account. Built, needs Stripe. No bank (ACH) debits or wallets. |
| Saved methods and AutoPay | Cards only, saved through Stripe with the patient's consent and charged for portal plan instalments. Built, needs Stripe. See AutoPay. |