User Guide
How ArkCloud RCM's staff screens work today - accounts, queues, notes, statements, disputes and more - including the parts that are not finished yet. Statements, notifications, letters and documents were re-checked against the product on 30 October 2026.
Account Management
What an account holds, finding accounts, and account statuses
Working with Queues
Work the accounts assigned to you from a work queue
Patient Search
Find patients and accounts quickly
Account Details
Understanding the account detail view
Activity Logging
Record calls, notes, and activities
Notes & Tasks
Create and manage notes and tasks
Communication Tools
What ArkCloud sends to patients, and letters
Document Management
The document API, and what has no screen yet
Statements
Staff statements and the scheduled statement engine
Financial Assistance
Process charity care and payment assistance
Disputes & Appeals
Recording patient disputes, and their current limits
Escalations
Escalate accounts requiring special attention
Reports
Standard reports, exports and dashboards
Dashboard Widgets
What the dashboard shows and how it refreshes
User Preferences
Theme, shortcuts and sign-in settings
Notifications
The in-app notification bell
Mobile Access
Using ArkCloud in a mobile browser - there is no native app
Tips & Best Practices
Practical habits for working accounts
Troubleshooting
Common issues and solutions
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